Project specific and workflow automation

Workflow Automation

Step by step guidance

User Friendly Customer Portal

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Built-in Document Management

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Fully Integrated GIS

ROI Model Payback

The best customer portal with tools and information to support and empower citizen and businesses:

Which use cases are you looking to solve (select all that apply)?

Engineering (permitting and inspection for public right-of-way projects)YesNo

Building (permitting and inspection for private property projects)YesNo

Permits Inputs

Number of permits issued per year.

Average fee collected per permit

Input Number of Staff

Permit tech / support staff

Plan check staff & managers

Inspectors (incl. managers)

Average Annual fully burdened cost for positions

Permit tech / support staff

Plan check staff & managers

Inspectors (incl. managers)

Technology Inputs

Do you currently have another permitting software system?YesNo

Annual Cost of licensing and support:

Annual cost of Hosting (if cloud):

IT support:

Select1/2 time1/3 time1/4 timeFulltime

IT Staff Estimated Salary:

*Including salary, benefits, and payroll taxes. 40% on top of base salary. Excluding overtime.

Team Productivity (Permit tech / support staff)

Team Productivity (Plan check staff – including managers)

Team Productivity (Inspectors – incLuding managers)

Team Productivity (TOTAL)

IT Savings (Eliminated other vendor…)

IT Savings (Reduced annual support costs – IT labor)

IT Savings (Eliminated on-premises hosting costs)

IT Savings (TOTAL)

Total annual benefits:

Additional Revenue (not included in ROI to avoid potential double counting)

Initial (Internal effort)

Initial (Viva Civic Implmentation)

Initial (Viva Civic Software Costs + ongoing support and SA)

Initial (Total Costs)

Q14

V13

V12

O9

Year 1 (Viva Civic Software Costs + ongoing support and SA)

Year 1 (Internal effort)

Year 1 (Total Costs)

Year 2 (Viva Civic Software Costs + ongoing support and SA)

Year 2 (Internal effort)

Year 2 (Total Costs)

Year 3 (Total Costs)

Year 3 (Viva Civic Software Costs + ongoing support and SA)

Year 3 (Internal effort)

Discount Rate: 10%

10% is the standard rate used to calculate NPV. Update if your finance team uses a different number.

Initial (Team Productivity)

Initial (IT Savings)

Initial (Printing, Imaging, And Recycling Savings)

Initial (Total)

Initial (Costs includes internal and external)

Initial (Results)

Initial (Cummulative)

Year 1 (Team Productivity)

Year 1 (IT Savings)

Year 1 (Printing, Imaging, And Recycling Savings)

Year 1 (Total)

Year 1 (Costs includes internal and external)

Year 1 (Results)

Year 1 (Cummulative)

Year 2 (Team Productivity)

Year 2 (IT Savings)

Year 2 (Printing, Imaging, And Recycling Savings)

Year 2 (Total)

Year 2 (Costs includes internal and external)

Year 2 (Results)

Year 2 (Cummulative)

Year 3 (Team Productivity)

Year 3 (IT Savings)

Year 3 (Printing, Imaging, And Recycling Savings)

Year 3 (Total)

Year 3 (Costs includes internal and external)

Year 3 (Results)

Year 3 (Cummulative)

Total (Team Productivity)

Total (IT Savings)

Total (Printing, Imaging, And Recycling Savings)

Total (Total)

Total (Costs includes internal and external)

Total (Results)

PV (Team Productivity)

PV (IT Savings)

PV (Printing, Imaging, And Recycling Savings)

PV (Total)

PV (Costs includes internal and external)

PV (Results)

NPV

ROI (%)

Initial (Additional revenue potential – excluded from ROI analysis)

Year 1 (Additional revenue potential – excluded from ROI analysis)

Year 2 (Additional revenue potential – excluded from ROI analysis)

Year 3 (Additional revenue potential – excluded from ROI analysis)

Total (Additional revenue potential – excluded from ROI analysis)

PV (Additional revenue potential – excluded from ROI analysis)

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